Provided international technical support for professional audio brands (JBL, AKG), delivering clear technical guidance to users across global markets.

• Global Communication: Handled technical support for the UK and international customers in fluent professional English.
• Issue Resolution: Managed high-volume technical inquiries via phone, email, and live chat with a practical, solution-focused approach.
• Key Achievement: Consistently achieved a Net Promoter Score (NPS) over 80% by resolving complex technical issues within 24 hours.

https://www.harman.com/