Operated within an international technical support environment for high-end audio brands (JBL, AKG), focusing on global communication and professional proficiency.

• Global Communication: Refined professional English and technical communication skills while supporting the UK and international markets.
• Incident Management: Managed high-volume technical inquiries via live chat, email, and phone, maintaining a solution-focused approach.
• Key Achievement: Consistently maintained a Net Promoter Score (NPS) above 80% by delivering high-quality technical resolutions within a 24-hour window